Not only the wood is top quality. We also strive for the very highest in terms of service.
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- Personal commitment
- Issue resolution
- Open and honest communication
- Administration and paperwork
- Operational hassle
We want to make you our loyal partner.
How? We invest in you and enter into a personal commitment with you. We listen carefully to your requests and offer you the products and services that perfectly fit your needs. Always in close consultation and with complete trust.
We strive for perfection, but you know as well as we do: things do not always go exactly as planned. In such cases, you can count on us: we address issues immediately and proactively; we do everything in our power to resolve them as quickly and efficiently as possible. This way you get the wood exactly as you want it.
We communicate openly and honestly.
When everything is going well, but also, when you need to be informed about other matters. We try to anticipate as much as possible, so you receive a message even before you are aware of an issue. This way, we can respond quickly and adequately together.
We take care of your administrative tasks.
Nobody likes administration and an overload of paperwork. You probably don't either. Don't worry, we take care of all the paperwork, compliance checks, and permit applications, and reduce your share in it to an absolute minimum. So, you can fully focus on what matters to you and your customers.
We handle all the operational hassle.
As you might know, transport and shipments don’t always go as smoothly as you hope. But with Vogel, that’s all taken care of. We provide an all-inclusive service, covering everything from transport to shipping and even door-to-door delivery. Our logistics department makes sure you receive your order hassle-free.
A third-party verifier monitors each timber delivery and provides a report assessing the risk level and demonstrating its legality and sustainability. You receive a summary of the conclusions of that report. Upon request, you can access the full report.